- info@digidove.co.ke
- +254 728 679-710
Businesses utilize CRM (Customer Relationship Management) as a system or approach to handle communications with both present and potential clients. It makes use of data and technologies to increase profitability, optimize workflows, and strengthen customer relationships. We store client data, monitor interactions, automate processes, and offer analytics through CRM solutions to support businesses in making informed decisions.
As a digital agency, we provide CRM services that prioritize automation, customization, installation, and optimization to guarantee that customers get the most out of CRM.
Better Customer Relationships
CRM enables companies to monitor client interactions, preferences, and history, resulting in more individualized service.
Improved Customer Retention
Businesses can lower churn rates by using CRM to deliver follow-ups, targeted communications, and reminders.
Improved Team Collaboration
CRM centralizes customer data so that teams in charge of sales, marketing, and customer support can access it more easily.
Efficiency & Automation
Saves time by automating time-consuming processes like lead nurturing, email follow-ups, and report generation.
Businesses can make well-informed decisions based on customer insights thanks to data-driven decision-making, which offers comprehensive analytics and reports.
Requirements analysis and Client onboarding
We define goals and pain points for CRM installation, choose an appropriate CRM platform, and comprehend the client’s business model, target market, and sales/marketing procedures.
CRM Integration & Customization
Based on the demands of the customer, we modify the CRM (custom fields, workflows, automation). Connect CRM to already existing tools and email platforms.
Data Setup & Migration
Move client information to the new platform from the spreadsheets or outdated CRM systems. To guarantee accuracy, clean and arrange the data
Instruction and Execution
Teach CRM to the teams in charge of sales, marketing, and customer support. Describe the best practices for automation, pipeline management, and lead tracking.
Lead Nurturing &Automation
We put in place automated processes for customer interaction, follow-ups, and lead scoring. Also, for individualized communication, we set up email marketing automation.
Observation & Enhancement
Examine dashboards and CRM reports to monitor performance. Determine what needs to be improved and streamline automation procedures.
Strategies for Customer Support & Retention
We monitor client issues and responses using CRM. We use reminders, feedback forms, and loyalty programs to automate consumer interaction.
We aim to make sure the customers are happy by implementing data-driven service enhancements.
